DELIVERY & RETURNS

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DELIVERY OVERVIEW

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We always try to dispatch all orders the same day they are received if they are placed before 11am, however all products are subject to availability. The majority of our orders are dispatched within 24 hours. Very occasionally it may take us a little longer however if that was the case we will be in touch to let you know straight away. Once your order has been dispatched from us - you will receive your order within 1-2 business days via our courier service - which will usually require a signature. For international orders delivery can take between 5-7 business days. If you are a registered trade member you will also receive an email with delivery details and tracking number.

 

 

RETURNS OVERVIEW

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If you are not completely happy with your purchase (which we doubt will ever happen) you can return it to us by post within 14 days from the date of purchase. We also accept carrier pigeon for those who have one. You will be credited with the value of your returned product to your original method of payment if you have already paid for your order.  Once the item is received back at the Redrakoon HQ, we'll check it's re- sellable and then refund you the cost of the item only. In the unfortunate event your goods arrive damaged, please notify us within 3 working days of receiving your order.  Please note that it is the customer’s responsibility to pay for any postage and make sure that the product is returned to us in the same condition it was received.